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Embedded tutorial/solution:


3 STEPS

1. To listen to a call recording from the Lead Management Page, hover over the arrow on the lead you want check call recordings for and click Call Recordings

Step 1 image

2. Click the microphone icon for the call you wish to listen to.

The recording will open a new tab and begin playing the audio from the call. Once finished listening, close the tab and return to the Ricochet Chrome tab.

Step 2 image

3. Click Close to return to the Lead Management Page.

Step 3 image

Copy of text and screenshots from the tutorial/solution:


1. To listen to a call recording from the Lead Management Page, hover over the arrow on the lead you want check call recordings for and click Call Recordings



2. Click the microphone icon for the call you wish to listen to.

The recording will open a new tab and begin playing the audio from the call. Once finished listening, close the tab and return to the Ricochet Chrome tab.

3. Click Close to return to the Lead Management Page.


Applicable User Seat Types

Admin

Galaxy

Booster


Applicable Permissions

All Permissions


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