Ricochet360 Support

To request additional training on the Ricochet system, scroll down to the bottom of this article and click the "Not Helpful" button and submit a ticket to our team.  

Please use the Primary Issue / Topic of "Custom Paid Training" and proceed to choose the industry you are in to submit the request.

We will need a detailed description of what type of training you're looking for and we'll get your request to the appropriate training team.

NOTE:  Additional training that is requested outside of your normal onboarding sessions is a paid feature that is subject to an hourly charge to be determined by the person scheduling the training.

Applicable User Seat Types

All User Seats

Applicable Permissions

All Permissions

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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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