How can I filter text messages by a specific date?

Modified on Fri, Jan 2 at 12:58 PM

Subject

Applies to: All users
Purpose: Explain how users can filter text messages on the Text Messaging Dashboard by selecting a specific date range, allowing them to quickly review message activity within a defined timeframe.
Location in Ricochet: Text Messaging

Description

This article walks through the steps to filter text messages by a chosen start and end date using the calendar filters in the Text Messaging Dashboard, helping users locate and review text message history for a specific period.

Resolution

Optional: View the interactive tutorial for this process:

Click here to open the step-by-step tutorial in a new tab

1. To filter text messages by date, click Text Messaging

2. Click the calendar icon on the left to find your "From" date

3. Click the calendar icon on the left to find your "To" date

4. Click Filter

5. If there are text messages for the date range filtered, they will show below