How can I reply to a text?

Modified on Fri, Jan 2 at 12:58 PM

Subject

Applies to: All users
Purpose: Provide step-by-step instructions for replying to incoming text messages directly from the Text Messaging dashboard, including sending attachments when needed.
Location in Ricochet: Text Messaging

Description

This article explains how users can reply to incoming text messages from the Text Messaging dashboard by using the Actions column, composing a response, optionally attaching files, and sending the message back to the recipient.

Resolution

Optional: View the interactive tutorial for this process:

Click here to open the step-by-step tutorial in a new tab

1. To reply to a text message, click Text Messaging

2. Click Reply in the Actions column

3. Click inside the message area and type your message

4. If you need to attach a document or image, click "Choose File" and attach your document.

If you have nothing to upload, you can omit this step.

5. Click Reply to send your message