Ricochet360 Support

Direct Link to tutorial/solution:

Click here to view tutorial/solution in a new tab.

Embedded tutorial/solution:

Here's an interactive tutorial

https://www.iorad.com/player/1755624/How-can-I-reply-to-a-text-

Copy of text and screenshots from the tutorial/solution:

1. To reply to a text message, click Text Messaging

2. Click Reply in the Actions column

3. Click inside the message area and type your message

4. If you need to attach a document or image, click "Choose File" and attach your document.

If you have nothing to upload, you can omit this step.

5. Click Reply to send your message

Applicable User Seat Types

Admin

Galaxy

Applicable Permissions

All Permissions

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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

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If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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