How can I delete a text message?

Subject

Applies to: Admin/Branch Manager
Purpose: Explain how Admin/Branch Managers can delete individual text messages from the Text Messaging Dashboard when necessary, including confirmation steps and important limitations.
Location in Ricochet: Text Dashboard

Description

This article walks Admin/Branch Managers through the process of deleting a text message from the Text Messaging Dashboard. It outlines where to locate the delete option, how to confirm the action, and notes that deleting text messages is permanent and cannot be undone.

Resolution

Optional: View the interactive tutorial for this process:

Click here to open the step-by-step tutorial in a new tab

1. To delete a text message, click Text Messaging

NOTE: Although it is not recommended to delete text messages for tracking & historical purposes, you can still delete them. This process is NOT reversible.

2. Find the text you wish to delete and click the delete button.

3. Click Ok to confirm deleting the message

4. Wait for the confirmation notification to appear at the bottom right of the page.