The Appointment Setting option allows you to create color coding for specific tasks that will show up with the specified color on the Ricochet Task Calendar. To set up Appointment Setting options, navigate to Configuration --> Appointment Types to configure accordingly.
Applicable User Seat Types
Admin
Galaxy
Booster
Applicable Permissions
Administrator
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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.
If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.
If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.
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