You can allow agents to create a task for un-owned leads by going to Configuration --> Company Settings --> Task Settings, expanding the section and ensuring the checkbox for "Only allow task creation for leads in a contacted status that are owned by the user" is unchecked, which will expose the option to check the setting "Allow agents to create tasks for un-owned leads". Check the checkbox, then click Save at the bottom.
Applicable User Seat Types
Applicable Permissions
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