Ricochet360 Support

Direct Link to tutorial/solution:

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Embedded tutorial/solution:

Here's an interactive tutorial

https://www.iorad.com/player/1756549/How-can-I-modify-the-statuses-available-to-receive-Inbound-Direct-or-Inbound-IVR-calls-

Copy of text and screenshots from the tutorial/solution:

1. To modify the statuses eligible to receive Inbound IVR or direct inbound calls, click Configuration

2. Click Company Settings

3. Click Call Settings

4. Scroll down to "User statuses available to receive IVR calls" and click into the area to select/deselect statuses.

5. Scroll down to "User statuses available to receive inbound calls" and click into the area to select/deselect statuses.

6. If you are unable to see the section "User statuses available to receive IVR calls", you may need to uncheck the box for "Only allow inbound IVR calls when users go "Online" to reveal the IVR statuses section.

7. Scroll down to the bottom and click Save

8. Wait for the green success notification to appear to confirm your settings are saved.

Applicable User Seat Types

Admin

Galaxy

Booster

Applicable Permissions

Administrator

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