Direct Link to tutorial/solution:
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Embedded tutorial/solution:
8 STEPS
1. To enable or disable settings for outbound calling compliance, click Configuration
2. Click Company Settings
3. Click Call Settings
4. Scroll down and click on "Enable state calling restrictions" to restrict automated calling hours to the State's calling hours (instead of just the FTC calling hours of 8am-9pm local time)
5. Click on "Lead's state and area code must comply to FTC rules for calling" which will tighten up the legal calling hours of the lead if the State and Area Code are in two different jurisdictions for FTC calling hours.
6. Click on "Both the area code and the lead's property state must comply to FTC rules for calling" which will tighten up the legal calling hours if the Property State (if used) and area code are in two different jurisdictions for FTC calling hours.
7. If you wish to override FTC hours for manual dialed calls, click on "Override FTC hours restriction for manual dialed calls"
8. Scroll down and click Save
Here's an interactive tutorial
https://www.iorad.com/player/1756652/How-can-I-restrict-outbound-calling-restrictions-to-remain-as-compliant-as-possible-
Copy of text and screenshots from the tutorial/solution:
1. To enable or disable settings for outbound calling compliance, click Configuration
2. Click Company Settings
3. Click Call Settings
4. Scroll down and click on "Enable state calling restrictions" to restrict automated calling hours to the State's calling hours (instead of just the FTC calling hours of 8am-9pm local time)
5. Click on "Lead's state and area code must comply to FTC rules for calling" which will tighten up the legal calling hours of the lead if the State and Area Code are in two different jurisdictions for FTC calling hours.
6. Click on "Both the area code and the lead's property state must comply to FTC rules for calling" which will tighten up the legal calling hours if the Property State (if used) and area code are in two different jurisdictions for FTC calling hours.
7. If you wish to override FTC hours for manual dialed calls, click on "Override FTC hours restriction for manual dialed calls"
8. Scroll down and click Save
Applicable User Seat Types
Admin
Galaxy
Booster
Applicable Permissions
Administrator
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