All signature areas in Ricochet must be HTML-based.  To create a signature that will work inside Ricochet:

* Visit a resource like https://wordtohtml.net to convert a text-based signature into HTML-based (you can upload images as well to that site to be used)

* Copy the HTML-based signature from that site into one of the Signature fields of the Agent Profile (found in Manage -> Agents -> Hooks for Email)

* Click Save for that user's profile.

Applicable User Seat Types

Admin

Galaxy


Applicable Permissions

Administrator



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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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