It is not recommended to edit an existing Vendor unless you are modifying the label or simply indicating the vendor will be used / not used for Live Lead Transfers.

Once a vendor is created, you cannot modify the Posting URL, only the label can be modified after a Vendor is created.  It is recommended to create a new Vendor if you need to make adjustments to the Posting URL.

If you still wish to edit an existing Vendor, navigate to Manage --> Vendors, click Edit for the Vendor you want to edit and make the adjustments to either the Label, Roles and/or Live Lead Transfer checkbox and click Save.

Applicable User Seat Types

Admin

Galaxy

Booster


Applicable Permissions

Administrator




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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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