Ricochet Permission
Ricochet User Seat
Administrator
Admin
Agent
Galaxy
All Leads Agent
Booster
Branch Manager
Deskphone
Team Lead

Team Manager



The "CID" text area allows you to create a unique campaign ID or campaign name for leads that post to that specific URL with that campaign ID in it.  

It also allows you to track performance of a specific campaign that you are using for your leads in the Dashboard --> Performance Dashboard --> Vendor Performance Report tab of Ricochet.



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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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