There are some features you can add or remove by enabling/disabling them inside Configuration -> Company Settings -> Company Services or other areas of Company Settings.

If there are items like full features you wish to remove altogether, please contact us with the specific request to have the feature turned on or off.  Click "Not Helpful" at the bottom of this page to submit a request to remove the specific feature.

Applicable User Seat Types

Admin

Galaxy

Booster


Applicable Permissions

Administrator



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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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