Ricochet360 Support

Whether your a seasoned Ricochet460 user or you're new to the platform, we have training for you!  Please check out our resources below to find what training will best suit your Ricochet360 needs.

Live User Training - Join us in zoom for our daily live user training!  This session is perfect for users that are new to the Ricochet platform. We cover the basics to get you up and calling out as soon as possible. 

User Success Suite - Is your team struggling to use Ricochet effectively?  Join us on zoom in the user success suite where we'll have one of our team members join your team to answer any questions that come up while using Ricochet. 

User Tutorials - Checkout our YouTube playlist for video tutorials on the basics in Ricochet. Everything from setting up your Chrome browser to adding a manual lead or using warm and cold transfers!

Online Courses - Want further training on the Ricochet360 platform? We have you covered. Check out our online course for more in-depth explanations of the functionality in daily Ricochet use. 

Want more personalized training in Ricochet360?  We offer Business Managed Services for further assistance in the platform, including 1-hour/month training/assistance with higher level support. Check out the Business Managed services package to find out more!

Did this Solution Article help you?

If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

Did you find it helpful? Yes No