FAQ

Default solution folder, feel free to edit or delete it.

How do I setup call routing?
You can get to the setup page through “Company” - “Settings” - “Phone settings”. In here you can choose the user that...
Mon, 13 Oct, 2014 at 10:07 AM
Customers can't hear me, what should I do?
Make sure your headset is plugged in and that Google Chrome is accessing the right microphone (i.e. USB vs. built in mic) on your computer: Open Google Chro...
Mon, 13 Oct, 2014 at 10:55 AM
How can I setup voice mail in Ricochet?
The voice mail settings can be found under "Settings" and then "Phone settings". In here you will be able to choose the a...
Thu, 16 Oct, 2014 at 10:21 AM
How does the billing work?
Your credit card will be charged monthly on the agreed billing day, the rate is calculated by the user number. Adding/deleting users If you add ...
Thu, 6 Nov, 2014 at 10:42 AM