No responses listed in the "Total Responses" section indicates that you may not have your IMAP credentials set up (or set up correctly) to see replies to emails sent from the Ricochet360 platform.



Applicable User Seat Types

Admin

Galaxy

Applicable Permissions

All Permissions


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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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