To allow Admins to see all statuses to filter the Lead Management Page (not just statuses that are set to "Show in Popup", navigate to Configuration --> Company Settings --> User Experience & Agent Settings, enable the setting for "Show all statuses for admins when filtering leads by status".  Scroll to the bottom and click Save, then refresh your browser to allow the setting change to propagate across the platform.

Applicable User Seat Types

Admin

Galaxy

Booster


Applicable Permissions

Administrator


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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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