Configuration - Company Settings - User Experience & Agent Settings
Questions / Support Articles related to the User Experience & Agent Settings section
To allow users with Branch Manager permissions listen to live calls, navigate to Configuration --> Company Settings --> User Experience & Agent S...
Wed, Apr 21, 2021 at 2:06 PM
To restrict multiple instances of Ricochet from being open at the same time, navigate to Configuration --> Company Settings --> User Experience &am...
Wed, Apr 21, 2021 at 2:08 PM
To allow Admins to see all statuses to filter the Lead Management Page (not just statuses that are set to "Show in Popup", navigate to Configur...
Wed, Apr 21, 2021 at 2:12 PM
To enable the setting for adding a custom caller ID to an Agent's outbound phone number, first navigate to Configuration --> Company Settings -->...
Wed, Apr 21, 2021 at 2:14 PM
To enable the setting for making your search results on the Lead Management Page "sticky" (not reverting back to no filters), navigate to Configu...
Wed, Apr 21, 2021 at 2:16 PM
To enable the setting for Hotkeys to hang up calls, first you'll want to navigate to Configuration --> Company Settings --> User Experience &...
Wed, Apr 21, 2021 at 2:17 PM