To enable the setting for making your search results on the Lead Management Page "sticky" (not reverting back to no filters), navigate to Configuration --> Company Settings --> User Experience & Agent Settings, check the box for "Enable sticky search box".  Scroll to the bottom and click Save then ask all users to refresh their browser.

Applicable User Seat Types

Admin

Galaxy

Booster


Applicable Permissions

Administrator




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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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