To enable the setting for Hotkeys to hang up calls, first you'll want to navigate to Configuration --> Company Settings --> User Experience & Agent Settings, enable the setting for "Hang Up Calls When Using Hot Keys".  Also in the same section, enable the setting for "Enable Hotkeys on Ringing Status".  Scroll to the bottom and click Save.  Ask all users to refresh their Ricochet browser.

Applicable User Seat Types

Admin

Galaxy

Booster


Applicable Permissions

Administrator



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