To enable or disable the Text/SMS section for certain users, navigate to Configuration --> Company Settings --> Text/SMS Settings, select or unselect the checkbox for the user type you wish to show/hide the Text interface for, scroll to the bottom and click Save.
Applicable User Seat Types
Admin
Galaxy
Booster
Applicable Permissions
Administrator
Did this Solution Article help you?
If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.
If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.
If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.
Did you find it helpful?
Yes
No
Send feedback Sorry we couldn't be helpful. Help us improve this article with your feedback.
