Can I change the ring tone for incoming / outgoing calls?

Subject

Applies to: Admin/Branch Manager, Agent, All users
Purpose: Managing Ringtones for Incoming / Outgoing Calls
Location in Ricochet: Configuration > User Settings

Description

These instructions explain how to customize inbound and outbound call ringtones in Ricochet by navigating to Configuration > User Settings > Call Tone Settings. They describe disabling the default call tones, selecting a preloaded ringtone or uploading a custom audio file for inbound and outbound calls, saving the changes, and refreshing the browser so the updated tones take effect.

Resolution

Optional: View the interactive tutorial for this process:

Click here to open the step-by-step tutorial in a new tab

 1. To adjust the ring tone for inbound and outbound calling, click Configuration

2. Click User Settings

3. Click Call Tone Settings

4. Under the Inbound Calls area, uncheck the box for Use Default Call Tone

5. Click the dropdown to choose a pre-loaded ringtone

6. For this example we will choose Ring 1

7. If you have a file to upload as your own inbound calls ringtone, click Choose File and upload your file.

8. Click Save

9. Under the Outbound Calls area, uncheck the box for Use Default Call Tone

10. Click the dropdown to choose a pre-loaded ringtone

11. For this example, we will select Ring 2

12. If you have a file to upload as your own outbound calls ringtone, click Choose File and upload your file.

13. Click Save and refresh your browser