Can I change the ring tone for incoming / outgoing calls?

Subject

Applies to: All users
Purpose: Managing Ringtones for Incoming / Outgoing Calls
Location in Ricochet: Configuration > User Settings

Description

These instructions explain how to customize inbound and outbound call ringtones in Ricochet by navigating to Configuration > User Settings > Call Tone Settings. They describe disabling the default call tones, selecting a preloaded ringtone or uploading a custom audio file for inbound and outbound calls, saving the changes, and refreshing the browser so the updated tones take effect.

Resolution

1. To adjust the ring tone for inbound and outbound calling, click Configuration.

2. Click User Settings, then the Call Tone Settings tab. This is your own setting, not the company’s.

3. The tab has two columns: Inbound calls on the left and Outbound calls on the right, each with its own Save button.

4. In the Inbound column, Call Tone Volume sits at 50 percent and Loop ringtone while calling is on. Untick Use Default Call Tone and two new controls appear.

5. The first is Choose a ringtone, holding the two ready-made tones, Ring 1 and Ring 2. The second is Upload file, which names the audio formats it accepts if you want your own.

6. Pick a tone, or upload a file, then click the Inbound column’s Save.

7. The Outbound column works the same way and sets what you hear on outgoing calls, including the default sound on automated dials. There is no loop option here — that one is Inbound only. Untick Use Default Call Tone, choose a tone, and save the Outbound column.

8. Refresh your browser. Ricochet360 reads your call tones once, when the page first loads, so a change only takes effect on the next one.