Ricochet360 Support

Configuration - User Settings - Change Password 2

• How do I change my Ricochet password?
• What if I do not remember my current password when updating or changing my password?

Configuration - User Settings - Call Tone Settings 2

• Can I change the ring tone for incoming / outgoing calls?
• How can I remove the Ricochet shotgun sound for automated outbound calls?

Configuration - User Settings - General Settings 5

• Can I enable/disable Voicemail notifications inside Ricochet?
• Can I enable/disable Chat notifications inside Ricochet?
• Can I enable/disable a native desktop (Windows/Mac) notification when a new Text is received?
• Can I enable/disable the audible tone when a new Text is received?
• How can I change my default email client when using click to email on leads?

Configuration - User Settings - Perfect Voicemail Settings 3

• How do I create a Perfect Voicemail?
• Can other people see my Perfect Voicemail files that I create?
• How do I delete a Perfect Voicemail file?

Configuration - User Settings - SMTP Credentials 5

• Why are my SMTP Credentials not saving?
• Where can I obtain my SMTP Credentials?
• Can I delete my own SMTP Credentials?
• Can I delete other users’ SMTP Credentials?
• How do I set up my SMTP?

Configuration - User Settings - IMAP Credentials 5

• Why are my IMAP Credentials not saving?
• Where can I obtain my IMAP Credentials?
• Can I delete my own IMAP Credentials?
• Can I delete other users’ IMAP Credentials?
• Can I delete inbox messages stored in Ricochet after IMAP has been added & subsequently removed?

Configuration - User Settings - Calendar APIs 4

• How can I integrate with my Google Calendar?
• How can I remove my Google Calendar integration?
• How can I integrate with my Outlook Calendar?
• How can I remove my Outlook Calendar integration?