The "Contact #" on the Agent's profile is to add an alternate phone number for the Agent (a non-Ricochet phone number) which can be used, with advanced settings, to be called when an Inbound IVR call comes in. It can also be used simply as a typical contact number (non-Ricochet phone number) for the agent for emergency contact use. NOTE: It is recommended to never use a Ricochet phone number in the Contact # area as this will cause undesired results for call flow and routing.
Applicable User Seat Types
Applicable Permissions
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