The "Contact #" on the Agent's profile is to add an alternate phone number for the Agent (a non-Ricochet phone number) which can be used, with advanced settings, to be called when an Inbound IVR call comes in.

It can also be used simply as a typical contact number (non-Ricochet phone number) for the agent for emergency contact use.

NOTE:  It is recommended to never use a Ricochet phone number in the Contact # area as this will cause undesired results for call flow and routing.

Applicable User Seat Types

Admin

Galaxy

Booster


Applicable Permissions

Administrator



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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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