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To update an agent's email address, navigate to Manage --> Agents, click Edit for the user you wish to update, click in the Email area and update the...

The "Contact #" on the Agent's profile is to add an alternate phone number for the Agent (a non-Ricochet phone number) which can be used, with...

You can set a cap for an Agent's new/fresh leads by going to Manage --> Agents, click Edit for the user you wish to adjust, and in the Fresh Lead Cap...

You can set a cap for an Agent's ability to receive a certain number of Inbound IVR calls by going to Manage --> Agents, click Edit for the user you ...

To add a custom outbound caller ID for an Agent, two steps need to be completed: 1. Navigate to Configuration --> Company Settings --> User Experienc...

If you want to have your Agent or any other non-Admin user see Company Voicemails in Ricochet, you can enable the setting by going to Manage --> Agents, ...