Ricochet360 Support

Admin User Service:  Admin seats are used for Ricochet360 users who will not be utilizing the automation of Ricochet (Dialing, Marketing Automation), but rather using the platform for administrative purposes.  Users with Admin User Service can manually dial and receive inbound calls.

Deskphone User Service:  Deskphone seats are used for Ricochet360 users who will only use Ricochet360 as a cloud-based phone system.  Deskphone seats will not have access to Administrative permissions inside Ricochet.  Deskphone seats will not be eligible for automation (Dialing, Marketing Automation).  Users with Deskphone User Service can manually dial and receive inbound calls.

Galaxy User Service:  Galaxy seats are the most popular seats used for Ricochet360.  Galaxy seats permit the user to have full access to the automation functionality of Ricochet (Dialing, Marketing Automation).  Galaxy seats also have access to additional features of the Ricochet360 platform including access to Lead Management, Internal Chat/Messaging, Gamification and more).

Booster User Service:  Booster seats are similar to Galaxy seats in that they permit the user to have access to some of the automation of Ricochet (Dialing, Lead Management), but do not allow access to several features including Marketing Automation (Text, Email), Internal Chat/Messaging, Gamification and more.

NOTE:  Ricochet360 accounts can only have ALL Galaxy or ALL Booster (mixing of the two seats is not permitted), along with any combination of Deskphone and/or Admin User seats.

Please refer to your contract minimum requirements to maintain for each seat.

Applicable User Seat Types

Admin

Galaxy

Booster

Applicable Permissions

Administrator

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