Ricochet360 Support

If you want to port in one or more phone numbers, we will need:

-- A copy of your current / most recent invoice with your current carrier 
-- A completely filled out Letter of Authorization for the specific carrier you are porting to (see below for links to the LoA forms)

To submit a port in request, click the "Not Helpful" button at the bottom of this article to get to our ticket submission form and select from the Primary Issue/Topic dropdown: Porting In.

Attach the necessary documentation depending on the Industry you are in and the carrier you need to port to.

NOTE:

If you are porting to our primary carrier, Twilio, for Voice and SMS usage in Ricochet, click here to download the Twilio Letter of Authorization

If you are porting to our alternate carrier, ThinQ, for Voice usage only in Ricochet (SMS to be used on an alternate platform - primarily for Insurance-industry clients), click here to download the ThinQ Letter of Authorization

Applicable User Seat Types

Admin

Galaxy

Booster

Applicable Permissions

Administrator

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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

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