Ricochet360 Support

If you want to port in one or more phone numbers, we will need: -- A copy of your current / most recent invoice with your current carrier -- A completely...

To port one or more phone numbers out of Ricochet, click the "Not Helpful" button at the bottom of this article to get to our ticket submission f...

If you need to submit a cancellation request, click the "Not Helpful" button at the bottom of this article to get to our ticket submission form an...

To submit a mapping request for a new lead provider: 1. Click  "Not Helpful" at the bottom of this article inside the Ricochet360 Help Widget. 2...

If you have Call Recordings enabled in your Ricochet platform (Admins can navigate to Configuration -> Company Settings -> Call Settings and ensure C...

Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution: 9 STEPS 1. To initiate a New ...

To reset your Ricochet CRM password: 1. Verify that you have the correct URL entered in the address bar. We have multiple platforms to log into, so ple...

To request additional training on the Ricochet system, scroll down to the bottom of this article and click the "Not Helpful" button and submit a ...

To submit a feature request or custom development request: 1. Search through the Ricochet360 Knowledge Base to see if your feature is already available. ...

For optimal performance, we recommend using a wired USB headset plugged directly into an open USB port in your computer.  Due to the various models of he...