Ricochet360 Support

If you have Call Recordings enabled in your Ricochet platform (Admins can navigate to Configuration -> Company Settings -> Call Settings and ensure Call Recordings is enabled for Inbound/Outbound calls and specific states/territories), you can listen to call recordings from various places:

- From the Lead Management Page: 

1. Click the arrow under the Actions column  


2. Click the microphone icon


3. Click the microphone icon under the "Listen" column for the call recording you wish to listen to

- From the Call History Report page:

1. Navigate to Reports -> Call History

2. Under the "Call Recordings" column, click the microphone icon


- From the Lead Details -> Call History page:

1. Open the lead details for the specific lead and click on "Call History" tab

2. On the far right side, click the blue "Call Recordings" button


3. Click the microphone icon under the "Listen" column for the call recording you wish to listen to

Applicable User Seat Types

All User Seats

Applicable Permissions

All Permissions

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