Subject
Applies to: All users
Purpose: Understanding call warnings on call history
Location in Ricochet: Reports > Call History
Description
This article addresses the different call warnings shown in Ricochet call history.
Resolution
1. Go to Reports and then Call History.
2. Scroll the table sideways until the Call Warning column comes into view, out on the right past Call Status.
3. A small blue triangle in that column means Ricochet360 detected a connection problem while that call was in progress. An empty cell means no warning was recorded for that call.
4. Click the blue triangle to see the warnings logged for that one call. Each line is a single warning, with the code on the left and a plain English description on the right. One call can log several.
Please see the below table that explains in summary the various Call Warnings that Ricochet360 can raise during an active call and log against that call in Call History.Twilio Warning Pop-Up Explanation
Warning Type | Explanation |
High-RTT | Latency detected on Ricochet User's network. This is usually due to their device's network connection, and may affect call quality. |
Low-MOS | Bad overall network conditions on Ricochet User's network, usually due to their device network connection. May affect call quality. |
High-Jitter | High jitter detected on Ricochet User's network, may result in choppy audio. Jitter is common and usually stabilizes between calls. If it continues, contact your Internet Service Provider. |
High-Packet Loss | High packet loss detected on Ricochet User's network, may result in choppy audio. This is common and usually stabilizes between calls. If it continues, contact your Internet Service Provider. |
Constant-audio-input-level | "Audio input level from the microphone is unchanged for 20 seconds" message appears. Is the call silent or are you on mute? If not, please check your mic settings because your audio is not transmitting to the call properly. |
Ice-Connectivity-Lost | Local network issue on Ricochet User's network. Error message states "Could not establish a UDP/RTP media connection with Twilio. Please try again, and if the issue persists check your internet connection quality and ensure that no network policies are preventing UDP to/from IP addresses in Amazon's public range." |
Low-Bytes Received | The other party (the person you're on the phone with) has a device that has a weak connection to the call, which may impact call quality. |
Low-Bytes Sent | Your device (the Ricochet User) has a weak internet connection, which may impact call quality. Please check your internet connection - if the issue persists, contact your internet service provider. |
Almost all of these warnings point at the internet connection carrying the call. The exception is Constant-audio-input-level, which is about the microphone rather than the network. One warning on one call is usually a blip. If they keep appearing from call to call, check your own connection first, and contact your internet provider if it persists.
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