Ricochet360 Support

To recover leads that were deleted from Ricochet:

1. Click "Not Helpful" at the bottom of this article inside the Ricochet360 Help Widget

2. On the Support Ticket widget form, choose "Lead Management" from the "Primary Issue / Topic" dropdown, then select "Recover Deleted Leads" from the sub-dropdown "Lead Management Issue".

3. Fill in all the requested/required information - specifically in the "Lead Name / Phone / Lead ID" text box, provide the lead names/numbers as examples to recover.
  
4. If you have a wide range of leads to recover (from a list import or other batch deletion), please provide those additional details in the Additional Information section as well.

Applicable User Seat Types

Admin

Galaxy

Booster

Applicable Permissions

Administrator

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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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