How do I recover leads that were deleted from Ricochet?

Modified on Mon, Mar 30 at 4:05 PM

Subject

Applies to: All users
Purpose: How to recover leads deleted from Ricochet
Location in Ricochet: N/A

Description

This article addresses the steps to recover leads that were deleted from Ricochet.

Resolution

To recover leads that were deleted from Ricochet:

1. On the Support Ticket widget form, choose "Lead Management" from the "Primary Issue / Topic" dropdown, then select "Recover Deleted Leads" from the sub-dropdown "Lead Management Issue".

2. Fill in all the requested/required information - specifically in the "Lead Name / Phone / Lead ID" text box, provide the lead names/numbers as examples to recover.
  
3. If you have a wide range of leads to recover (from a list import or other batch deletion), please provide those additional details in the Additional Information section as well.