Ricochet360 is excited to announce live product support! Simply click here to be connected to our virtual office and an experienced customer support representative will assist you with your request!
If you would prefer to submit a support ticket you can now do so by clicking on the "Ricochet360 Support" menu on the help model
Most Importantly - when submitting a ticket, be sure to choose the most accurate "Primary Issue/Topic" from the dropdown for proper routing and assistance.
Happy Dialing!
Applicable User Seat Types
All User Seats
Applicable Permissions
All Permissions
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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.
If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.
If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.
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