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Embedded tutorial/solution :
19 STEPS
1. To access & set up your Agent Performance Reports, click on Dashboard
2. Click Performance Dashboard
3. Click the Agent tab
4. If you have not set up your Table Settings for statuses, click the gear icon to edit your table settings
5. Click Select Statuses inside the Application Statuses area to select a status or statuses that you would deem as an Application or Data Taken status.
These would typically be your Contacted-type statuses.
6. Click Select Statuses inside the Sale Statuses area to select a status or statuses that you would deem as a Sale status.
These would typically be your Sales-related statuses.
7. Click Select Statuses inside the Bad Lead Statuses area to select a status or statuses that you would deem as a Bad Lead status.
These would typically be your Do Not Call or Not Interested-type statuses.
8. Click Save
9. Click Close after the "Status Grouping Updated" message appears.
10. Refresh your browser and now you can begin to run your report.
Click Select date under the "Period" section. Choose your date range that you want to run your report for.
11. For this example, we are using the Custom Interval date range.
To use Custom Interval - click Select Date & choose Custom interval
12. Click the Custom Interval option again in the Select Date area to reveal the calendar selection.
Press the calendar icon for the "From" date selector to reveal the calendar option.
13. Navigate back to a date you wish to start from with your report
14. Select the date you wish to use as your "From" date.
15. Press the calendar icon for the "To" date selector to reveal the calendar option.
16. Select the date you wish to use as your "To" date.
17. Click Search to run your report
18. Expand each Agent dropdown to see any associated Vendor calls breakdown.
19. If you have not completed adding lead pricing, you'll need to add lead pricing for each vendor/campaign on the "Vendor" tab. For more info, review this tutorial: Lead Pricing.
Once pricing is entered, the financial columns will calculate accordingly
Here's an interactive tutorial
https://www.iorad.com/player/1754651/How-do-I-set-up---create-an-Agent-Performance-Report-
Copy of text and screenshots from the tutorial/solution:
1. To access & set up your Agent Performance Reports, click on Dashboard
2. Click Performance Dashboard
3. Click the Agent tab
4. If you have not set up your Table Settings for statuses, click the gear icon to edit your table settings
5. Click Select Statuses inside the Application Statuses area to select a status or statuses that you would deem as an Application or Data Taken status.
These would typically be your Contacted-type statuses.
6. Click Select Statuses inside the Sale Statuses area to select a status or statuses that you would deem as a Sale status.
These would typically be your Sales-related statuses.
7. Click Select Statuses inside the Bad Lead Statuses area to select a status or statuses that you would deem as a Bad Lead status.
These would typically be your Do Not Call or Not Interested-type statuses.
8. Click Save
9. Click Close after the "Status Grouping Updated" message appears.
10. Refresh your browser and now you can begin to run your report.
Click Select date under the "Period" section. Choose your date range that you want to run your report for.
11. For this example, we are using the Custom Interval date range.
To use Custom Interval - click Select Date & choose Custom interval
12. Click the Custom Interval option again in the Select Date area to reveal the calendar selection.
Press the calendar icon for the "From" date selector to reveal the calendar option.
13. Navigate back to a date you wish to start from with your report
14. Select the date you wish to use as your "From" date.
15. Press the calendar icon for the "To" date selector to reveal the calendar option.
16. Select the date you wish to use as your "To" date.
17. Click Search to run your report
18. Expand each Agent dropdown to see any associated Vendor calls breakdown.
19. If you have not completed adding lead pricing, you'll need to add lead pricing for each vendor/campaign on the "Vendor" tab. For more info, review this tutorial: Lead Pricing.
Once pricing is entered, the financial columns will calculate accordingly
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