Dashboard - Performance Dashboard - Agent Tab

Questions / Support Articles related to the Performance Dashboard - Agent Tab section

How do I set up / create an Agent Performance Report?
Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution : 19 STEPS 1. To access & s...
Mon, Apr 19, 2021 at 3:11 PM
How do I add columns for statuses to my Agent Performance Report?
Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution: 8 STEPS 1. To add columns to y...
Mon, Apr 19, 2021 at 3:11 PM
How do I add custom status groups to my Agent Performance Report?
Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution: 16 STEPS 1. To add custom stat...
Mon, Apr 19, 2021 at 3:10 PM
What does the “Show Statuses Progression” option do on the Agent Performance Report?
Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution: 5 STEPS 1. The “Show Statuses ...
Mon, Apr 19, 2021 at 3:10 PM
How do I save my filters for my Agent Performance Report?
Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution: 20 STEPS 1. To save filters fo...
Mon, Apr 19, 2021 at 3:10 PM
How do I export my Agent Performance Report?
Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution: 9 STEPS 1. To export your Agen...
Mon, Apr 19, 2021 at 3:10 PM