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Dashboard Section
Dashboard - Master Dashboard
2
How do I listen to active calls?
How do I terminate an active call?
Dashboard - Performance Dashboard - Vendor Tab
7
How do I set up / create a Vendor Performance Report?
How do I change the pricing per lead for each vendor?
How do I add columns for statuses to my Vendor Performance Report?
How do I add custom status groups to my Vendor Performance Report?
How do I add Status Group Formulas to my Vendor Performance Report?
View all 7
Dashboard - Performance Dashboard - Agent Tab
6
How do I set up / create an Agent Performance Report?
How do I add columns for statuses to my Agent Performance Report?
How do I add custom status groups to my Agent Performance Report?
What does the “Show Statuses Progression” option do on the Agent Performance Report?
How do I save my filters for my Agent Performance Report?
View all 6
Dashboard - Performance Dashboard - Agent Status Tab
3
How do I run a report to see my agent’s status times on the Agent Status report?
How do I export my Agent Status Report?
What does the “Others or Untracked” column calculate on the Agent Status Report?
Dashboard - Gamification Dashboard
4
How do I configure my Gamification Leaderboard?
Can I change the metrics on the Gamification Leaderboard?
Why are all of my users showing up on the Gamification Leaderboard?
Why are only some of my users showing up on the Gamification Leaderboard?
Dashboard - Emails Dashboard
2
Where can I see the status of emails sent from a specific Email campaign?
Why are there failed emails on my Emails Dashboard?