What if I do not remember my current password when updating or changing my password?

Modified on Thu, Jan 22 at 7:59 AM

Subject

Applies to: Admin/Branch Manager, Agent, All users
Purpose: How to proceed when password is forgotten
Location in Ricochet:

Login Page
Management > Agents

Description

This article explains what can be done when a password is forgotten.

Resolution

If you are unsure of your current password (it may be stored in Google Chrome or some other password retention program on your computer/browser), you can ask one of your Admins on the Ricochet account to reset your password for you.  

Alternatively - you can sign out of Ricochet if currently signed in, or from the login page, click the "Forgot Password" link to reset your password.

FOR ADMINS:  Navigate to Manage --> Agents, edit the user's profile and at the top right, enter a new password for the user and click Save at the bottom.