If you are unsure of your current password (it may be stored in Google Chrome or some other password retention program on your computer/browser), you can ask one of your Admins on the Ricochet account to reset your password for you.  

Alternatively - you can sign out of Ricochet if currently signed in, or from the login page, click the "Forgot Password" link to reset your password.

FOR ADMINS:  Navigate to Manage --> Agents, edit the user's profile and at the top right, enter a new password for the user and click Save at the bottom.

Applicable User Seat Types

All User Seats

Applicable Permissions

All Permissions



Did this Solution Article help you?


If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.