I am unable to log into Ricochet - how do I reset my password for Ricochet?

Modified on Thu, Apr 29, 2021 at 12:45 PM

To reset your Ricochet CRM password: 1. Verify that you have the correct URL entered in the address bar. We have multiple platforms to log into, so please be sure you are attempting to log into the correct URL (check with your Ricochet Admin for the correct Ricochet URL) 2. If you have the correct URL and are still unable to log in with the email address on your Ricochet account, click on the Forgot Password link just underneath the Email Address/Password section

3. Follow the prompts on the next screen to reset your password

An Administrator on the account can also reset your password for you. Admins: Inside Ricochet, Navigate to Manage -> Agents. Click "Edit" for the user that needs to have their password reset. In the "Security" section, enter the agent's new password twice, scroll down and click Save. Provide the new password to the agent so they can log in. NOTE: Ricochet360 staff cannot update/change user passwords even with user authorization.

Applicable User Seat Types

All User Seats

Applicable Permissions

All Permissions