To reset your Ricochet CRM password:

1. Verify that you have the correct URL entered in the address bar.  We have multiple platforms to log into, so please be sure you are attempting to log into the correct URL (check with your Ricochet Admin for the correct Ricochet URL)

2. If you have the correct URL and are still unable to log in with the email address on your Ricochet account, click on the Forgot Password link just underneath the Email Address/Password section

3. Follow the prompts on the next screen to reset your password

An Administrator on the account can also reset your password for you. Admins: Inside Ricochet, Navigate to Manage -> Agents. Click "Edit" for the user that needs to have their password reset. In the "Security" section, enter the agent's new password twice, scroll down and click Save. Provide the new password to the agent so they can log in. NOTE:  Ricochet360 staff cannot update/change user passwords even with user authorization.

Applicable User Seat Types

All User Seats

Applicable Permissions

All Permissions


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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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