There are 4 options to choose from as your "Default Email Client" - which will open up when you use the Click to Email button on a lead.

To change your option, navigate to Configuration -> User Settings -> General Settings tab and choose from one of the 4 options in the "Default Email Client" dropdown:

Native Email Client:  This will open the default email client/application installed and set as default on your computer.

Gmail Online:  This will open up Gmail's login page in a new tab on your browser.

Outlook Online:  This will open up Outlook's login page in a new tab on your browser.

Outlook Office365 Online:  This will open up Outlook Office365's login page in a new tab on your browser.

Applicable User Seat Types

All User Seats

Applicable Permissions

All Permissions




Did this Solution Article help you?


If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.