There are potentially several reasons why your IMAP Credentials are not saving.  One of the most common ones are the incorrect User Name & Password combination.  You will have to obtain the correct format for the user name from your email provider.

Another potential issue is the IMAP Port not being filled in completely.  There is a text placeholder of 993 in the IMAP Port section that must be filled in.

Applicable User Seat Types

Admin

Galaxy

Booster


Applicable Permissions

All Permissions


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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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