Why are my IMAP Credentials not saving?

Modified on Thu, Jan 22 at 7:59 AM

Subject

Applies to: Admin/Branch Manager, Agent, All users
Purpose: Understanding why IMAP Credentials are not Saving
Location in Ricochet: Configuration > User Settings

Description

This article describes possible reasons for IMAP Credentials saving failure in user settings tab.

Resolution

There are potentially several reasons why your IMAP Credentials are not saving.  One of the most common ones are the incorrect User Name & Password combination.  You will have to obtain the correct format for the user name from your email provider.

Another potential issue is the IMAP Port not being filled in completely.  There is a text placeholder of 993 in the IMAP Port section that must be filled in.