Direct Link to tutorial/solution:
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Embedded tutorial/solution:
14 STEPS
1. To set up an Inbound IVR number to ring a Branch directly, click Configuration
2. Click Phone Settings
3. Click the IVR Phones tab
4. Click Edit for the Inbound IVR number you wish to edit.
5. Click Greeting
6. Click No
7. Click Next
8. On the "Ask the user for input" sub-tab, click No
9. Click Next
10. Click the dropdown to select what action to initiate when a call comes in.
11. For this example, we will select Transfer to Branch
12. Click the dropdown under "Choose a Branch"
13. For this example, we will select Main Company Branch - PA
14. Click Next and proceed with the rest of your IVR Phone routing configuration.
Here's an interactive tutorial
https://www.iorad.com/player/1757434/How-do-I-set-up-a-phone-number-for-Inbound-IVR-to-ring-a-branch-
Copy of text and screenshots from the tutorial/solution:
1. To set up an Inbound IVR number to ring a Branch directly, click Configuration
2. Click Phone Settings
3. Click the IVR Phones tab
4. Click Edit for the Inbound IVR number you wish to edit.
5. Click Greeting
6. Click No
7. Click Next
8. On the "Ask the user for input" sub-tab, click No
9. Click Next
10. Click the dropdown to select what action to initiate when a call comes in.
11. For this example, we will select Transfer to Branch
12. Click the dropdown under "Choose a Branch"
13. For this example, we will select Main Company Branch - PA
14. Click Next and proceed with the rest of your IVR Phone routing configuration.
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