Configuration - Phone Settings - Routings

Questions / Support Articles related to the Routings section

How do I set up a phone number for Inbound IVR to ring a specific phone number?
Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution: 16 STEPS 1. To set up an Inbou...
Thu, Apr 22, 2021 at 11:32 AM
How do I set up a phone number for Inbound IVR to ring a team?
Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution: 14 STEPS 1. To set up an Inbou...
Thu, Apr 22, 2021 at 11:28 AM
How do I set up a phone number for Inbound IVR to ring a branch?
Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution: 14 STEPS 1. To set up an Inbou...
Thu, Apr 22, 2021 at 11:30 AM
How do I set up an Inbound IVR to ask a caller to press a digit to get to a specific team/user?
Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution: 24 STEPS 1. To set up an Inbou...
Thu, Apr 22, 2021 at 11:46 AM
How do I set up an Inbound IVR number to ring users associated with a specific restricted tag?
Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution: 12 STEPS 1. To set up an Inbou...
Thu, Apr 22, 2021 at 11:44 AM
What is the recommended time for Initial Routing Time?
The recommended time for Initial Routing Time is contingent on your business needs for transferring calls to a specific team/branch/users. Typical Initi...
Thu, Apr 22, 2021 at 11:48 AM
What is the recommended time for Failover Timeout?
The recommended time for Failover Timeout is contingent on your business needs. You will want to ensure that there is enough time in the Failover Timeout ...
Thu, Apr 22, 2021 at 11:51 AM
What are the Advanced Options for IVR phone numbers?
Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution: 24 STEPS 1. To access the Adva...
Thu, Apr 22, 2021 at 11:59 AM
What file type can I use for uploading a greeting to an Inbound IVR line?
It is recommended to use an MP3 or WAV file for uploading a greeting to your Inbound IVR phone number. Applicable User Seat Types Admin Galaxy Booster...
Thu, Apr 22, 2021 at 11:24 AM
How do I set up Scheduled Call Forwarding?
Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution: 18 STEPS 1. To set up Schedule...
Thu, Apr 22, 2021 at 11:53 AM