Ricochet360 Support

Configuration - Phone Settings - Search 1

• What criteria can I use to search my Phones list?

Configuration - Phone Settings - IVR Phones / All Phones Tabs 2

• How can I see just my Inbound IVR phone numbers?
• How can I see all my phone numbers in Ricochet?

Configuration - Phone Settings - Information Columns 4

• Can I sort phones list by Agent name?
• Can I sort phones list by Phone Number?
• Can I sort phones list by Contact Type (Inbound Call / Inbound IVR)?
• How can I listen to the current Voicemail on a specific phone number?

Configuration - Phone Settings - Actions Column 3

• How can I create a new Voicemail for a phone number?
• How can I edit the properties of a phone number?
• How can I delete a phone number?

Configuration - Phone Settings - IVR Templates 2

• How do I add an Inbound IVR template for my phone numbers?
• How do I apply an IVR template to my phone number(s)?

Configuration - Phone Settings - User Routing 3

• Can I disable call recording for a specific user?
• How do I ring other phone numbers when someone calls an assigned phone number?
• How to Change an Agent's Assigned Phone Number in Ricochet

Configuration - Phone Settings - Routings 11

• How do I set up a phone number for Inbound IVR to ring a specific phone number?
• How do I set up a phone number for Inbound IVR to ring a team?
• How do I set up a phone number for Inbound IVR to ring a branch?
• How do I set up an Inbound IVR to ask a caller to press a digit to get to a specific team/user?
• How do I set up an Inbound IVR number to ring users associated with a specific restricted tag?

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Configuration - Phone Settings - Waiting Rooms 1

• Configuring Waiting Rooms in Ricochet360