How do I set up a phone number for Inbound IVR to ring a specific phone number?

Subject

Applies to: Admin/Branch Manager
Purpose: How to Set Up a Phone Number for Inbound IVR to Ring a Specific Number
Location in Ricochet: Configuration > Phone Settings

Description

The instructions in this article require Branch Manager access or above

These instructions describe how to configure an Inbound IVR phone number to ring one or more specific external phone numbers directly by editing the IVR phone settings, bypassing greetings and user input prompts, selecting the transfer action, adding the destination phone number(s), and proceeding to complete the remaining IVR routing setup.

Resolution

Optional: View the step-by-step tutorial for this process:

Click here to open the step-by-step tutorial in a new tab

Non-Administrators do not have the access to follow these instructions and should request support from their company admin or open a ticket.

1. To set up an Inbound IVR number to ring a specific phone number directly, click Configuration

2. Click Phone Settings

3. Click the IVR Phones tab

4. Click Edit for the Inbound IVR number you wish to edit.

5. Click the Routings tab and then Greeting

6. Click No

7. Click Next

8. On the "Ask the user for input" sub-tab, click No

9. Click Next

10. Click the dropdown to select what action to initiate when a call comes in.

11. Select Transfer to #

12. Click Add New Number

13. Click inside the Phone Number area and type the phone number you wish to have called when this IVR number is called.

Note: DO NOT add any phone numbers that are in your Ricochet account (IVR or assigned phone numbers). This will cause errors.

14. If you wish to add another phone number, click Add New Number and type the additional number in.

15. Click inside the Phone Number area and type the phone number you wish to have called when this IVR number is called.

Note: DO NOT add any phone numbers that are in your Ricochet account (IVR or assigned phone numbers). This will cause errors.

16. Click Next to proceed to the rest of your Inbound IVR phone routings.