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18 STEPS

1. To set up Scheduled Call Forwarding, click Configuration

Step 1 image

2. Click Phone Settings

Step 2 image

3. Click the IVR Phones tab

Step 3 image

4. Click Edit for the Inbound IVR number you wish to edit.

Step 4 image

5. If the number is already configured for routing and you just want to add Call Forwarding rules, click Routing

Otherwise, click Greeting and start from the beginning with setting up your routing for your phone number.

Step 5 image

6. Click Scheduled Call Forwarding

Step 6 image

7. Click the + symbol to start your first Call Forwarding rule

Step 7 image

8. Click the up/down arrows on the From and To times to adjust your call forwarding times.

The times selected are the times all calls to this Inbound IVR number will be forwarded.

Step 8 image

9. Click AM/PM to get the correct time of day 

Step 9 image

10. Enter your Transfer Timeout (in seconds).  This is how long the system will attempt to ring the Failover Action before it terminates.

Step 10 image

11. Click the dropdown for Failover and choose your Failover action desired during those hours selected.

Step 11 image

12. For this example, we will select Dial a Number

Step 12 image

13. Click inside the Number to be dialed area and type the phone number you wish to have called during the hours selected.

Step 13 image

14. Click inside the Caller ID area and type the caller ID you wish to be displayed for the recipient of the call.

NOTE:  You do not need to enter a number here - if none, the caller's caller ID will be used.

Step 14 image

15. Scroll down and click on the days you wish to remove from the "Apply call forwarding on" section (if desired).

NOTE:  You can leave all or some of the days selected.  If you uncheck the box, call forwarding will apply for every day of the week.

Step 15 image

16. If you need to repeat this for additional call forwarding hours, you can do so by clicking the + symbol to start a new Call Forwarding rule.

Repeat Steps 8 - 15 if needed.

Step 16 image

17. If you need to repeat this for additional call forwarding hours, you can do so by clicking the + symbol to start a new Call Forwarding rule.

Repeat Steps 8 - 15 if needed.

Step 17 image

18. Once you finished adding your Call Forwarding rules, click Next to proceed with the rest of your Inbound IVR routing configuration.

Step 18 image


Copy of text and screenshots from the tutorial/solution:


1. To set up Scheduled Call Forwarding, click Configuration



2. Click Phone Settings


3. Click the IVR Phones tab


4. Click Edit for the Inbound IVR number you wish to edit.


5. If the number is already configured for routing and you just want to add Call Forwarding rules, click Routing

Otherwise, click Greeting and start from the beginning with setting up your routing for your phone number.


6. Click Scheduled Call Forwarding


7. Click the + symbol to start your first Call Forwarding rule


8. Click the up/down arrows on the From and To times to adjust your call forwarding times.

The times selected are the times all calls to this Inbound IVR number will be forwarded.


9. Click AM/PM to get the correct time of day 


10. Enter your Transfer Timeout (in seconds). This is how long the system will attempt to ring the Failover Action before it terminates.


11. Click the dropdown for Failover and choose your Failover action desired during those hours selected.


12. For this example, we will select Dial a Number


13. Click inside the Number to be dialed area and type the phone number you wish to have called during the hours selected.


14. Click inside the Caller ID area and type the caller ID you wish to be displayed for the recipient of the call.

NOTE: You do not need to enter a number here - if none, the caller's caller ID will be used.


15. Scroll down and click on the days you wish to remove from the "Apply call forwarding on" section (if desired).

NOTE: You can leave all or some of the days selected. If you uncheck the box, call forwarding will apply for every day of the week.


16. If you need to repeat this for additional call forwarding hours, you can do so by clicking the + symbol to start a new Call Forwarding rule.

Repeat Steps 8 - 15 if needed.


17. If you need to repeat this for additional call forwarding hours, you can do so by clicking the + symbol to start a new Call Forwarding rule.

Repeat Steps 8 - 15 if needed.


18. Once you finished adding your Call Forwarding rules, click Next to proceed with the rest of your Inbound IVR routing configuration.


Applicable User Seat Types

Admin

Galaxy

Booster


Applicable Permissions

Administrator



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