Direct Link to tutorial/solution:
Click here to view tutorial/solution in a new tab.
Embedded tutorial/solution:
18 STEPS
1. To set up Scheduled Call Forwarding, click Configuration
2. Click Phone Settings
3. Click the IVR Phones tab
4. Click Edit for the Inbound IVR number you wish to edit.
5. If the number is already configured for routing and you just want to add Call Forwarding rules, click Routing
Otherwise, click Greeting and start from the beginning with setting up your routing for your phone number.
6. Click Scheduled Call Forwarding
7. Click the + symbol to start your first Call Forwarding rule
8. Click the up/down arrows on the From and To times to adjust your call forwarding times.
The times selected are the times all calls to this Inbound IVR number will be forwarded.
9. Click AM/PM to get the correct time of day
10. Enter your Transfer Timeout (in seconds). This is how long the system will attempt to ring the Failover Action before it terminates.
11. Click the dropdown for Failover and choose your Failover action desired during those hours selected.
12. For this example, we will select Dial a Number
13. Click inside the Number to be dialed area and type the phone number you wish to have called during the hours selected.
14. Click inside the Caller ID area and type the caller ID you wish to be displayed for the recipient of the call.
NOTE: You do not need to enter a number here - if none, the caller's caller ID will be used.
15. Scroll down and click X on the days you wish to remove from the "Apply call forwarding on" section (if desired).
NOTE: You can leave all or some of the days selected. If you uncheck the box, call forwarding will apply for every day of the week.
16. If you need to repeat this for additional call forwarding hours, you can do so by clicking the + symbol to start a new Call Forwarding rule.
Repeat Steps 8 - 15 if needed.
17. If you need to repeat this for additional call forwarding hours, you can do so by clicking the + symbol to start a new Call Forwarding rule.
Repeat Steps 8 - 15 if needed.
18. Once you finished adding your Call Forwarding rules, click Next to proceed with the rest of your Inbound IVR routing configuration.
Here's an interactive tutorial
https://www.iorad.com/player/1757646/How-do-I-set-up-Scheduled-Call-Forwarding-
Copy of text and screenshots from the tutorial/solution:
1. To set up Scheduled Call Forwarding, click Configuration
2. Click Phone Settings
3. Click the IVR Phones tab
4. Click Edit for the Inbound IVR number you wish to edit.
5. If the number is already configured for routing and you just want to add Call Forwarding rules, click Routing
Otherwise, click Greeting and start from the beginning with setting up your routing for your phone number.
6. Click Scheduled Call Forwarding
7. Click the + symbol to start your first Call Forwarding rule
8. Click the up/down arrows on the From and To times to adjust your call forwarding times.
The times selected are the times all calls to this Inbound IVR number will be forwarded.
9. Click AM/PM to get the correct time of day
10. Enter your Transfer Timeout (in seconds). This is how long the system will attempt to ring the Failover Action before it terminates.
11. Click the dropdown for Failover and choose your Failover action desired during those hours selected.
12. For this example, we will select Dial a Number
13. Click inside the Number to be dialed area and type the phone number you wish to have called during the hours selected.
14. Click inside the Caller ID area and type the caller ID you wish to be displayed for the recipient of the call.
NOTE: You do not need to enter a number here - if none, the caller's caller ID will be used.
15. Scroll down and click X on the days you wish to remove from the "Apply call forwarding on" section (if desired).
NOTE: You can leave all or some of the days selected. If you uncheck the box, call forwarding will apply for every day of the week.
16. If you need to repeat this for additional call forwarding hours, you can do so by clicking the + symbol to start a new Call Forwarding rule.
Repeat Steps 8 - 15 if needed.
17. If you need to repeat this for additional call forwarding hours, you can do so by clicking the + symbol to start a new Call Forwarding rule.
Repeat Steps 8 - 15 if needed.
18. Once you finished adding your Call Forwarding rules, click Next to proceed with the rest of your Inbound IVR routing configuration.
Applicable User Seat Types
Admin
Galaxy
Booster
Applicable Permissions
Administrator
Did this Solution Article help you?
If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.
If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.
If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.
Did you find it helpful?
Yes
No
Send feedback Sorry we couldn't be helpful. Help us improve this article with your feedback.