Ricochet Permission | Ricochet User Seat |
Administrator | Admin |
Agent | Galaxy |
All Leads Agent | Booster |
Branch Manager | Deskphone |
Team Lead | |
Team Manager |
The Priority slider filter allows you to give campaigns a specific priority over other campaigns. The higher the number, the more likely a lead will be pulled from the higher priority campaign when an Agent goes Online and is eligible to call that lead. NOTE: The priority slider filter does not ensure that the higher priority campaigns will be called first, completely, over the lower priority campaigns. It ensures that the probability of a higher-priority campaign lead could be pulled up for the Agent over a lower priority, but is not a guarantee.
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