What is the Priority filter on the main Dialer Campaign page?

Subject

Applies to: Admin
Purpose: Understanding the priority filter on the dialer campaign page
Location in Ricochet: Management > Dialer Campaigns

Description

The instructions in this article require Administrator permission

This article explains the purpose of the priority filter on the dialer campaign page.   

Resolution

The Priority slider filter allows you to give campaigns a specific priority over other campaigns.  The higher the number, the more likely a lead will be pulled from the higher priority campaign when an Agent goes Online and is eligible to call that lead.

NOTE:  The priority slider filter does not ensure that the higher priority campaigns will be called first, completely, over the lower priority campaigns.  It ensures that the probability of a higher-priority campaign lead could be pulled up for the Agent over a lower priority, but is not a guarantee.

1. Open Management, then Dialer Campaigns. Every campaign here carries a Priority, just after the progressive dialing switch.

2. The control is a box you type in. The scale runs from 1 to 99, and the question mark beside the heading says which end is which: 99 is the highest priority a campaign can have.

3. Clear the box on the campaign you want to change and type the new number.

4. A moment after you stop typing, Ricochet360 confirms the priority was updated. There is no Save button on this page: what you typed is already stored.

5. The campaigns around it keep the priorities they had, so you change one row rather than the whole column.

Note: Priority does not filter anything. A higher number makes a lead more likely to come from that campaign, but it does not guarantee the order calls are made in.