What is the Priority filter on the main Dialer Campaign page?

Subject

Applies to: Admin
Purpose: Understanding the priority filter on the dialer campaign page
Location in Ricochet: Management > Dialer Campaigns

Description

The instructions in this article require Administrator permission

This article explains the purpose of the priority filter on the dialer campaign page.   

Resolution

The Priority slider filter allows you to give campaigns a specific priority over other campaigns.  The higher the number, the more likely a lead will be pulled from the higher priority campaign when an Agent goes Online and is eligible to call that lead.

NOTE:  The priority slider filter does not ensure that the higher priority campaigns will be called first, completely, over the lower priority campaigns.  It ensures that the probability of a higher-priority campaign lead could be pulled up for the Agent over a lower priority, but is not a guarantee.