Ricochet360 Support

Manage - Dialer Campaigns - Main Dialer Campaigns page 8

• How can I add a new Dialer Campaign?
• How can I edit an existing Dialer Campaign?
• How can I delete an existing Dialer Campaign?
• How can I duplicate an existing Dialer campaign?
• How can I view the leads for a specific Dialer Campaign?

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Manage - Dialer Campaigns - Create Campaign section 6

• What factors are considered in counting the “Minimum Delay” value?
• What factors are considered in counting the “Maximum number of calls per lead” value?
• What are the differences in the options for “Only call leads” dropdown?
• When I add a filter to the “Tag” section of a dialer campaign, I am prompted to make all selected agents eligible for the tag(s) - why?
• When I enter a value for “Last Statused”, does that timer reset when applying the same status to a lead in the campaign?

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