Reports - Agent Performance Report - Main Agent Performance report page
Questions / Support Articles related to the Agent Performance Report - Main Agent Performance page
Any Queue-call (Real Time, Live Q, Eve Q) that has a call duration over 120 seconds is counted in the "Calls +120" column. Applicable User Seat ...
Thu, Apr 29, 2021 at 1:52 PM
The Lead Status Breakdown is a breakdown of leads that were statused by the Agent during the time period set for the report. Applicable User Seat Types A...
Thu, Apr 29, 2021 at 1:56 PM
Unique Leads are individual leads that get statused during the timeframe set in the Agent Performance report. Applicable User Seat Types Admin Galaxy B...
Thu, Apr 29, 2021 at 2:03 PM