Agent Performance (3)

Questions / Support Articles related to the Agent Performance Report - Main Agent Performance page

What is factored into the “Calls +120” calculation on the Agent Performance Report?

Modified on Mon, Mar 30 at 2:27 PM
What is the Lead Status Breakdown in the Agent Performance Report?

Modified on Mon, Mar 30 at 2:28 PM
In Lead Status Breakdown, what are the factors that count the Unique Leads?

Modified on Mon, Mar 30 at 2:30 PM