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            What is factored into the “Calls +120” calculation on the Agent Performance Report?

            Modified on Thu, Apr 29, 2021 at 4:52 PM 

            Any Queue-call (Real Time, Live Q, Eve Q) that has a call duration over 120 seconds is counted in the "Calls +120" column.

            Applicable User Seat Types

            Admin

            Galaxy

            Booster


            Applicable Permissions

            Administrator

            Branch Manager

            Team Manager




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