Reports - Chat History - Main Chat History page

Questions / Support Articles related to the Chat History - Main Chat History page

How can I view my employee’s chat history?
Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution: 21 STEPS 1. To view and search...
Thu, Apr 29, 2021 at 1:12 PM
How can I delete a chat from Ricochet?
Ricochet users cannot fully delete chats from the platform.  Chat rooms and individual messages can be deleted from view on the Team Sidebar, however for Ad...
Thu, Apr 29, 2021 at 1:19 PM
I get a “No Messages Found” when viewing Chat History even though I know there are messages - why?
Currently, to view the historical chat messages, you'll need to click the "Search older messages?" gray text above the "No Messages Found...
Thu, Apr 29, 2021 at 1:28 PM