Subject
Applies to: Admin/Branch Manager, Agent, All users
Purpose: How to delete a chat from Ricochet
Location in Ricochet: Reports > Chat History
Description
This article explains how the system treats chat deletion.
Resolution
Ricochet users cannot fully delete chats from the platform. Chat rooms and individual messages can be deleted from view on the Team Sidebar, however for Admins, all chat history remains in Reports -> Chat History section of Ricochet.
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